Having problems uploading custom certificates to the guru pro section. Some appear as a broken file and it wont let me delete then either. The PDF is generating with error as well.
Thank you for contacting us.
I'm sorry to hear that you have issues with Guru.
We'll be happy to help you. Unfortunately we can't recognize your license.
Please, check if your license is valid and you're using account that own the license.
There is no license attached to account you used to report your current issue.
Please, check if you're using correct account - you should use the one has license at ijoomla.com or jomsocial.com.
I've checked our records and found license attached to hpgestoriayeducacion.com . It's valid. But you're using different account so I don't know if you're rightful owner of the license. Please, log in using your account from ijoomla.com.
I confirm that license number 100432632 is present in our records and it's valid. But other user account is the owner. Please, use owner account to report issues and send support requests.
