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Resolved Why doesn't Guru send registration confirmations to newly registered users?

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GURU Active
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  1. Małgorzata Szkice
    Małgorzata Szkice
  2. General, Sales & Billing
  3. Wednesday, 19 July 2017
  4.  Subscribe via email
A newly registered user can be seen in the backend, but they don't receive any confirmation of their registration. What's more there is no message like "Hello, ..." on Guru site. Furthermore, the same user can be seen as logged in in JomSocial component, but they cannot log out from there, cause there is no user toolbar and Joomla logout module does not work.


Addtional Info (htaccess / cPanel / PhpMyadmin):
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Settings-emails.jpg Settings-emails.jpg
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Responses (3)
Michal
Michal Accepted Answer Pending Moderation
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Cześć Gosia.

Thank you for contacting us.
Any registration emails are sent out by Joomla! so please, check your Joomla! settings for this.

I'm sorry I can't check your site to investigate the issue as you used account that has no valid license. Please, log in as "Szkice" first.
  1. more than a month ago
  2. General, Sales & Billing
  3. # 1
Małgorzata Szkice
Małgorzata Szkice Accepted Answer Pending Moderation
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Cześć Michał,
Thanks for you reply. Unfortunately, JomSocial's users do receive e-mails, but Guru's don't. so it can't be the issue of Joomla! settings.
As for logging in as Szkice, I cannot do it any longer, cause you opened new support forum and when I was trying to log in to the new forums as Szkice, the system asked me to create a new account, So how can I do it?
Best regards
Gosia
  1. more than a month ago
  2. General, Sales & Billing
  3. # 2
Michal
Michal Accepted Answer Pending Moderation
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Cześć Gosia.

I assigned your current account to Guru Pro active license group so you should be able to post in Guru category.
As for the email - I assign our developer to take a look.
  1. more than a month ago
  2. General, Sales & Billing
  3. # 3
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